Privacy policy

About Us
This is a privacy policy for Sholley. Our homepage on the Web is located at http://www.sholley.com. The full text of our privacy policy is available on the Web at http://www.sholley.com/privacy.html

We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:

Customer Services
Wade Road
Gorse Lane Ind. Estate
Clacton-on-Sea, Essex CO15 4LT

United Kingdom
You may contact us by e-mail at info@sholley.com. You may call us at 01255 431444.

Dispute Resolution and Privacy Seals
We have the following privacy seals and/or dispute resolution mechanisms. If you think we have not followed our privacy policy in some way, they can help you resolve your concern.

• Returns Policy: The goods will be collected by Parcelforce Worldwide and returned to Sholley. In the event of the trolley being unsuitable, you will incur carriage cost of £6.50. However, should any goods arrive damaged, no carriage will be charged. All returned goods will be carefully examined by our quality control department on their arrival at the Sholley factory after which any refund due will be issued. All refunds will be sent out by cheque within 2 working days of the goods being received at Sholley.

• Your Rights: All Sholley trolleys arrive with a full one year guarantee and a further two year parts guarantee. This is in addition to your normal statutory rights. All Sholley trolleys come with a 14-day money back guarantee commencing the day you recieve your trolley. When you receive your trolley, please 'test drive' it in your own home, as regrettably we cannot accept trolleys used outside for exchange or return. In the unlikely event of your trolley arriving in any way damaged, or, in the even less likely event of it not living up to your expectations, you should telephone our Customer Care Department on 01255 431444 or email us on returns@sholley.com

Additional Information
This policy is valid for 1 day from the time that it is loaded by a client.

Data Collection
P3P policies declare the data they collect in groups (also referred to as "statements"). This policy contains 2 data groups. The data practices of each group will be explained separately.

Group "Contact Details"
We collect the following information:
• User's Name
• User's Home Contact Information
• Purchase information

This data will be used for the following purposes:
• Completion and support of the current activity.
• Web site and system administration.
• Contacting visitors for marketing of services or products. The user must opt-in to this usage.

This data will be used by ourselves and our agents. In addition, the following types of entities will receive this information:
• Unrelated third parties. The user is allowed to opt-out of this data sharing.

The following explanation is provided for why this data is collected:
We collect personal contact information so that we can we can despatch your requested goods to you.

Group "Credit Card Information"
We collect the following information:
• Purchase information

This data will be used for the following purposes:
• Completion and support of the current activity.
• Web site and system administration.

This data will be used by ourselves and our agents.

The following explanation is provided for why this data is collected:
For online purchaces, we request credit card details through our secure server. We do not keep any records of credit card information.

Cookies
Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

We do not make use of HTTP cookies.

Compact Policy Summary
P3P compact policies are a form of a P3P policy which summarizes what the policy says about cookies. Since this policy does not mention any use of cookies, there is no compact policy form of this policy.

A policy mentions use of cookies if the data element "HTTP Cookies" is in any group in the policy. This data element is found under "Dynamic data".

Policy Evaluation
Microsoft Internet Explorer 6 will evaluate this policy's compact policy whenever it is used with a cookie. The actions IE will take depend on what privacy level the user has selected in their browser (Low, Medium, Medium High, or High; the default is Medium. In addition, IE will examine whether the cookie's policy is considered satisfactory or unsatisfactory, whether the cookie is a session cookie or a persistent cookie, and whether the cookie is used in a first-party or third-party context. This section will attempt to evaluate this policy's compact policy against Microsoft's stated behavior for IE6.

Note: this evaluation is currently experimental and should not be considered a substitute for testing with a real Web browser.

Satisfactory policy: this compact policy is considered satisfactory according to the rules defined by Internet Explorer 6. IE6 will accept cookies accompanied by this policy under the High, Medium High, Medium, Low, and Accept All Cookies settings.